A Best-in-Class Multi-Channel Guest Experience
Ritz Carlton is a world-renowned hospitality brand that recognized the crucial role of mobile in enriching their guest expereince.
In the words of their director of mobile & digital guest experience, Christoph Heyn, "it's critical to make mobile a part of your company's DNA and to think about mobile broadly - about all screens and the impact on guests and staff."
Ready this case study for:
- Ritz-Calton's challenges and business opportunities with mobile
- How Usablenet helped Ritz-Carlton plan and execute their multi-channel experience - including a streamlined mobile booking site and a native mobile app focused on context and personalization
- The features, functionality and integrations of the native app
- The business impact of Usablenet's solution in terms of mobile revenue, app downloads & rewards subscriptions