A Best-in-Class Multi-Channel Guest Experience

Ritz Carlton is a world-renowned hospitality brand that recognized the crucial role of mobile in enriching their guest expereince. 

In the words of their director of mobile & digital guest experience, Christoph Heyn, "it's critical to make mobile a part of your company's DNA and to think about mobile broadly - about all screens and the impact on guests and staff."

Ready this case study for:

  • Ritz-Calton's challenges and business opportunities with mobile
  • How Usablenet helped Ritz-Carlton plan and execute their multi-channel experience - including a streamlined mobile booking site and a native mobile app focused on context and personalization
  • The features, functionality and integrations of the native app
  • The business impact of Usablenet's solution in terms of mobile revenue, app downloads & rewards subscriptions