--- title: Accessibility User Testing - Assistive Technology | UsableNet, Inc. description: UsableNet knows accessibility is about involving people with disabilities - best way to determine if your website/mobile apps are accessible/usable for everyone. Call now --- - [skip to menu](https://info.usablenet.com/digital-accessibility-support-services/user-testing#nav) - [skip to content](https://info.usablenet.com/digital-accessibility-support-services/user-testing#main-content) - [skip to footer](https://info.usablenet.com/digital-accessibility-support-services/user-testing#footer) Test the accessibility of your website for free! Try UsableNet AQA. [Test now!](https://usablenet.com/automated-accessibility-testing-tool) Close [![UsableNet home](https://info.usablenet.com/hs-fs/hubfs/SaaS%20Theme/2023%20Header%20and%20Footer/logo.png?width=429&height=62&name=logo.png)](https://usablenet.com/) - [Solutions](https://usablenet.com) ## Solutions [UsableNet Assistive](https://usablenet.com/technology/assistive-technology-services) A managed service combining experts, technology and legal support to make your website accessible [UsableNet AQA](https://usablenet.com/technology/aqa) Accessibility management and testing software for designers, developers, and testers [Accessibility Audits & Support Services](https://usablenet.com/services) Expert guidance and training to empower your team to create accessible digital experiences Explore which of our digital accessibility solutions is right for you [Watch a Demo](https://info.usablenet.com/choose-a-demo?__hstc=181257784.2243d86205d8f41e204908d6f6578263.1725908600455.1737658630173.1737669055746.199&__hssc=181257784.7.1737669055746&__hsfp=3011104808&hsLang=en) - [Resources](https://usablenet.com/resources) ## Resources - [E-books & Guides](https://usablenet.com/resources?contentType=E-books%20and%20Guides) - [Case Studies](https://usablenet.com/resources?contentType=Case%20Studies) - [Reports](https://usablenet.com/resources?contentType=Reports) - [Webinars](https://usablenet.com/resources?contentType=Webinars) - [Tools](https://usablenet.com/resources?contentType=Tools) - [All Resources](https://usablenet.com/resources) ## Essential Resources ![](https://info.usablenet.com/hs-fs/hubfs/SaaS%20Theme/2023%20Header%20and%20Footer/resources-1.png?width=100&height=100&name=resources-1.png) [ADA accessibility lawsuit tracker](https://info.usablenet.com/ada-website-compliance-lawsuit-tracker?hsLang=en) ![](https://info.usablenet.com/hs-fs/hubfs/SaaS%20Theme/2023%20Header%20and%20Footer/resources-2.png?width=100&height=100&name=resources-2.png) [Checklist: how to achieve and maintain digital accessibility](https://info.usablenet.com/digital-website-accessibility-checklist?hsLang=en) ![](https://info.usablenet.com/hs-fs/hubfs/SaaS%20Theme/2023%20Header%20and%20Footer/resources-3.png?width=100&height=100&name=resources-3.png) [Which remediation approach is right for me?](https://info.usablenet.com/website-accessibility-remediation-quiz?hsLang=en) ![](https://info.usablenet.com/hs-fs/hubfs/ADA%20Primer.png?width=100&height=100&name=ADA%20Primer.png) [A Primer on ADA and Digital Accessibility](https://info.usablenet.com/a-primer-on-ada-and-digital-accessibility?hsLang=en) The EAA is in Effect — Is Your Website Compliant? [Get Help with EN 301 549 Compliance](https://info.usablenet.com/eaa-en-301-549-compliance?hsLang=en) - [Who We Serve](https://usablenet.com/strategic-relationships) ## Industry [E-commerce and Consumer Goods](https://info.usablenet.com/e-commerce-accessibility-solutions?hsLang=en) [Food Service and Hospitality](https://info.usablenet.com/-industries-food-service-hospitality?hsLang=en) [Banking and Financial Services](https://info.usablenet.com/industries-financial-services?hsLang=en) [Healthcare](https://info.usablenet.com/industries-healthcare?hsLang=en) [Technology and Business Services](https://info.usablenet.com/-industries-technology-and-business-services?hsLang=en) [Public Sector and Education](https://info.usablenet.com/industries-public-sector-and-education?hsLang=en) ## Compliance [Canadian Accessibility Laws](https://info.usablenet.com/compliance-canada?hsLang=en) [European Accessibility Laws](https://info.usablenet.com/eaa-en-301-549-compliance?hsLang=en) [Other International Accessibility](https://info.usablenet.com/compliance-international?hsLang=en) [United States Accessibility Laws](https://info.usablenet.com/compliance-united-states?hsLang=en) 2026 Midyear report on digital accessibility lawsuits in the US [Download Now](https://info.usablenet.com/2026-midyear-report?hsLang=en) - [Pricing](https://usablenet.com/pricing) - [Blog](https://blog.usablenet.com/?hsLang=en) - [About Us](https://usablenet.com/about-us) [Get a Demo](https://info.usablenet.com/contact?hsLang=en) Close Open Menu - Solutions ## Solutions [UsableNet Assistive](https://usablenet.com/technology/assistive-technology-services) A managed service combining experts, technology and legal support to make your website accessible [UsableNet AQA](https://usablenet.com/technology/aqa) Accessibility management and testing software for designers, developers, and testers [Accessibility Audits & Support Services](https://usablenet.com/services) Expert guidance and training to empower your team to create accessible digital experiences Which accessibility remediation approach is right for me? [Take our Quiz](https://info.usablenet.com/website-accessibility-remediation-quiz?hsLang=en) - Resources ## Resources [E-books & Guides](https://usablenet.com/resources?contentType=E-books%20and%20Guides) [Case Studies](https://usablenet.com/resources?contentType=Case%20Studies) [Reports](https://usablenet.com/resources?contentType=Reports) [Webinars](https://usablenet.com/resources?contentType=Webinars) [Tools](https://usablenet.com/resources?contentType=Tools) [All Resources](https://usablenet.com/resources) ## Essential Resources [ADA accessibility lawsuit tracker](https://info.usablenet.com/ada-website-compliance-lawsuit-tracker?__hstc=181257784.2243d86205d8f41e204908d6f6578263.1725908600455.1736198093211.1736205902814.174&__hssc=181257784.1.1736205902814&__hsfp=3011104808&hsLang=en) [Checklist: how to achieve and maintain digital accessibility](https://info.usablenet.com/digital-website-accessibility-checklist?__hstc=181257784.2243d86205d8f41e204908d6f6578263.1725908600455.1736198093211.1736205902814.174&__hssc=181257784.1.1736205902814&__hsfp=3011104808&hsLang=en) [Which remediation approach is right for me?](https://info.usablenet.com/website-accessibility-remediation-quiz?__hstc=181257784.2243d86205d8f41e204908d6f6578263.1725908600455.1736198093211.1736205902814.174&__hssc=181257784.1.1736205902814&__hsfp=3011104808&hsLang=en) [A Primer on ADA and Digital Accessibility](https://info.usablenet.com/a-primer-on-ada-and-digital-accessibility?__hstc=181257784.2243d86205d8f41e204908d6f6578263.1725908600455.1736198093211.1736205902814.174&__hssc=181257784.1.1736205902814&__hsfp=3011104808&hsLang=en) The EAA is in Effect — Is Your Website Compliant? [Get Help with EN 301 549 Compliance](https://info.usablenet.com/eaa-en-301-549-compliance?__hstc=181257784.2243d86205d8f41e204908d6f6578263.1725908600455.1736198093211.1736205902814.174&__hssc=181257784.1.1736205902814&__hsfp=3011104808&hsLang=en) - Who We Serve ## Industry [E-commerce and Consumer Goods](https://info.usablenet.com/industries-e-commerce-consumer-goods?hsLang=en) [Food Service and Hospitality](https://info.usablenet.com/-industries-food-service-hospitality?hsLang=en) [Banking and Financial Services](https://info.usablenet.com/industries-financial-services?hsLang=en) [Healthcare](https://info.usablenet.com/industries-healthcare?hsLang=en) [Technology and Business Services](https://info.usablenet.com/-industries-technology-and-business-services?hsLang=en) [Public Sector and Education](https://info.usablenet.com/industries-public-sector-and-education?hsLang=en) ## Compliance [Canadian Accessibility Laws](https://info.usablenet.com/compliance-canada?hsLang=en) [European Accessibility Laws](https://info.usablenet.com/compliance-europe?hsLang=en) [Other International Accessibility](https://info.usablenet.com/compliance-international?hsLang=en) [United States Accessibility Laws](https://info.usablenet.com/compliance-united-states?hsLang=en) 2026 Midyear report on digital accessibility lawsuits in the US [Download Now](https://info.usablenet.com/2026-midyear-report?hsLang=en) - [Pricing](https://usablenet.com/pricing) - [Blog](https://blog.usablenet.com/?hsLang=en) - [About Us](https://usablenet.com/about-us) [Get a Demo](https://info.usablenet.com/contact?hsLang=en) ![digital app accessibility illustration](https://info.usablenet.com/hubfs/User%20Testing%20with%20the%20Disability%20Community-1.png) # User Testing with the Disability Community WCAG testing can identify accessibility issues, but it does not always show how those issues affect someone trying to use your website or mobile app. UsableNet includes people with disabilities in testing so they can complete key tasks using assistive technology and report where they run into problems. This helps your team understand which barriers are affecting the experience and where fixes may be needed. [Book a Demo](https://calendly.com/usablenet-accessibility/introduction)   ![person with a visible disability using a tablet ](https://info.usablenet.com/hubfs/UTWDC%20stock.png) ## Test with People from the Disability Community UsableNet connects your team with people with disabilities who use assistive technology daily. Testers complete defined tasks and user journeys on your website or app and provide feedback on barriers that affect navigation, usability, and task completion. This real-world feedback complements automated and expert accessibility testing by showing how people who rely on assistive technology experience your digital products. ![Cover page of The Ultimate Guide to Accessibility Testing ](https://info.usablenet.com/hubfs/Accessibility%20Testing%20Pillar%20Page/cover%20page%20f%20the%20ultimate%20guide.png) ## Whitepaper: The Ultimate Guide to Accessibility Testing [View Whitepaper](https://info.usablenet.com/accessibility-testing?hsLang=en) ## Why perform user testing with the disability community?  ![icon - monitor with square and three lines on it](https://info.usablenet.com/hubfs/Individual%20Service%20Page%20Template%20Assets/040-monitor.svg) ### **Test real user journeys** People with disabilities use assistive technology to complete defined tasks on your website or app, helping identify barriers that affect important journeys.  ![icon - two mobile devices with checkboxes on the screen](https://info.usablenet.com/hubfs/Individual%20Service%20Page%20Template%20Assets/029-responsive-2.svg) ### **Find barriers that technical testing can miss** User testing complements automated and expert WCAG testing by showing how accessibility issues affect actual usability and task completion.  ![icon - mobile phone with square on the screen ](https://info.usablenet.com/hubfs/Individual%20Service%20Page%20Template%20Assets/039-smartphone%20copy.svg) ### **Understand user impact** Feedback from people with disabilities helps your team see which barriers create the most friction and better understand how assistive technology users experience your digital products.  ## ** Accessibility User Testing FAQs ** Question What is accessibility user testing? Accessibility user testing evaluates how people with disabilities experience important tasks and journeys on a website or app. Participants use assistive technology to complete defined tasks and provide feedback on barriers they encounter.  Question How does accessibility user testing work?  UsableNet works with your team to define important tasks and user journeys to test. Participants then work through those tasks using assistive technology, documenting observations, barriers, and whether they completed the journey.  Question Who participates in accessibility user testing?  Depending on the engagement's scope, testing may include people from the disability community who use assistive technology in their daily lives.  Question What assistive technologies are used in user testing? The assistive technologies used depend on the test scope and the participants involved. For example, screen reader testing may include technologies such as JAWS on Windows or VoiceOver on Mac. Question What kinds of user journeys can be tested? Testing can focus on important tasks such as navigating a website, finding information or products, using filters, completing forms, signing in to an account, or progressing through checkout. The specific journeys depend on the digital experience and testing scope. Question Does accessibility user testing confirm WCAG compliance?  No. User testing complements automated and expert WCAG testing by showing how people with disabilities experience and complete real tasks. It can uncover usability barriers that technical testing alone may not reveal.  ![](https://info.usablenet.com/hubfs/Individual%20Service%20Page%20Template%20Assets/Accessibile%20User.png) ## Speak with an expert about user testing with the disability community [Schedule a Consultation](https://calendly.com/usablenet-accessibility/introduction) ## Page Footer ### Have a question? **Contact Us** [Book a Consultation](https://calendly.com/usablenet-accessibility/introduction?month=2025-02) [Watch a Demo](https://info.usablenet.com/choose-a-demo?hsLang=en) ### Solutions - [UsableNet Assistive](https://usablenet.com/technology/assistive-technology-services) - [UsableNet AQA](https://usablenet.com/technology/aqa) - [Accessibility Audit & Support Services](https://usablenet.com/services) - [Pricing and Plans](https://usablenet.com/pricing) ### Resource Library - [Blog](https://blog.usablenet.com/?hsLang=en) - [E-Books](https://usablenet.com/resources?contentType=E-books%20and%20Guides) - [Case Studies](https://usablenet.com/resources?contentType=Case%20Studies) - [Reports](https://usablenet.com/resources?contentType=Reports) - [Test your website for accessibility](https://usablenet.com/automated-accessibility-testing-tool) - [ADA Monthly Lawsuit Tracker](https://info.usablenet.com/ada-website-compliance-lawsuit-tracker?hsLang=en) - [Webinars](https://usablenet.com/resources?contentType=Webinars) - [All Resources](https://usablenet.com/resources?all=true) ### Who We Serve - [Public Sector and Education](https://info.usablenet.com/industries-public-sector-and-education?hsLang=en) - [Banking and Financial Services](https://info.usablenet.com/industries-financial-services?hsLang=en) - [E-commerce and Consumer Goods](https://info.usablenet.com/industries-e-commerce-consumer-goods?hsLang=en) - [Food Service and Hospitality](https://info.usablenet.com/-industries-food-service-hospitality?hsLang=en) - [Healthcare](https://info.usablenet.com/industries-healthcare?hsLang=en) - [Technology and Business Services](https://info.usablenet.com/-industries-technology-and-business-services?hsLang=en) ### Compliance - [European Accessibility Laws](https://info.usablenet.com/compliance-europe?hsLang=en) - [United States Accessibility Laws](https://info.usablenet.com/compliance-united-states?hsLang=en) ### Company - [About Us](https://usablenet.com/about-us) - [LLM Resources](https://usablenet.com/for-ai-assistants) [Accessibility Support](https://info.usablenet.com/support?hsLang=en)| [Privacy Policy](https://info.usablenet.com/privacy?hsLang=en)| [Accessibility Statement](https://info.usablenet.com/accessibility-statement?hsLang=en)| [Diversity and Inclusion Statement](https://info.usablenet.com/diversity-and-inclusion?hsLang=en)| Accessibility Status | [Technology Patents](https://info.usablenet.com/technology/patent?hsLang=en) ## **Sign Up** for the **UsableNet Blog** Join our mailing list to receive email notifications when we publish a new blog, infographic, whitepaper or newsletter. Stay up-to-date on our insights, the latest tech news and digital trends. ![International Association of Accessibility Professionals logo](https://info.usablenet.com/hs-fs/hubfs/SaaS%20Theme/2023%20Header%20and%20Footer/IAAP-logo.png?width=150&height=81&name=IAAP-logo.png) © 2026 UsableNet Inc. ![International Association of Accessibility Professionals logo](https://info.usablenet.com/hs-fs/hubfs/SaaS%20Theme/2023%20Header%20and%20Footer/IAAP-logo.png?width=150&height=81&name=IAAP-logo.png) © 2026 UsableNet Inc. ```json { "@context" : "https://schema.org", "@type" : "FAQPage", "mainEntity" : [ { "@type" : "Question", "acceptedAnswer" : { "@type" : "Answer", "text" : "Accessibility user testing evaluates how people with disabilities experience important tasks and journeys on a website or app. Participants use assistive technology to complete defined tasks and provide feedback on barriers they encounter." }, "name" : "What is accessibility user testing? 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