Date / Time
Wednesday, April 29, 2026
12:00 PM ET
As the May 2026 Section 504 deadline approaches, many healthcare teams are finding that passing an automated scan does not reflect the real experience for blind patients. This session focuses on the patient journeys where accessibility issues still create the most risk.
Chief Innovation Strategist and Advisor to the UsableNet CEO
Jason is a global technology thought leader for multichannel customer engagement. He actively advises leading companies on how to extend their brands across multiple channels for all users. He has been an active member of the accessibility and usability communities since 2001, starting with leading partnerships between UsableNet, Macromedia (now Adobe), and The Nielsen Norman Group.
Assistant Program Director of Assistive Technology Services and Business Outreach at Helen Keller Services for the Blind
In his work at Helen Keller Services, Joe teaches people who are blind or visually impaired how to use assistive technology to aid them in becoming more independent. In Joe’s work with his students, he provides them with the user-skills necessary to be successful in the future as a visually impaired person, whether they are pursuing higher education or participating in the workforce. Joe also applies his technical background in his work for UsableNet as Head Digital Accessibility Tester. Joe holds a Trusted Tester Certification issued by The Department of Homeland Security Office of Accessible Systems & Technology (OAST).
The Section 504 deadline has pushed healthcare organizations deeper into accessibility work. Many are discovering that compliance on paper does not always translate to usability in practice.
This session is designed to help teams move beyond surface-level validation and focus on the workflows that directly impact access to care.
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