"We built our reputation around the quality of our products, and we built our reputation around customer service. So, if there is a problem, we want to resolve it fully. We don't want to band-aid this problem. So, we were looking for solutions that would fix it right, fix it well, and fix it long-term."
"It seemed like UsableNet was a robust solution. It was going to provide a solution, and then it would give some ongoing support. There were many that appeared to be quick fixes and cheaper options, but I needed to be more confident that I would resolve the problem in the long term. And that's really what I wanted."
"You have to repair this from the inside out. You can't just put a mask over the top of your webpage and make it look accessible. You have to make a fundamental change to how your website is built, which is not difficult. It will not make your website look different. It's just not necessarily the way that you started the first time, but it's important to do. And once you've made that change, you'll see its benefits. Both from liability protection, as well as just increased customer accessibility and loyalty."
"As we grow and add webpages, we'll take the lessons we learned from the initial remediation and apply those to the new pages. But we will also have AQA, the audits, and UsableNet to ensure that we are compliant and don't miss anything."