--- title: "Case Study: Broken Arrow Ranch and UsableNet" description: Learn how UsableNet's Accessibility as a Service has helped Broken Arrow Ranch keep their website accessible. --- [Skip to content](https://info.usablenet.com/shopify-case-study-usablenet-and-broken-arrow-ranch#main-content) [![Go To UsableNet Homepage](https://info.usablenet.com/hs-fs/hubfs/Logo_Black.png?width=242&height=35&name=Logo_Black.png "Go To UsableNet Homepage")](http://usablenet.com) # UsableNet & Broken Arrow Ranch A Shopify Web Accessibility Case Study **Read how a Shopify eCommerce merchant remediated its website to be accessible for customers with disabilities.** ## Download the case study ![](https://info.usablenet.com/hubfs/Horizontal%20page%201%20-%20612%20x%20795%20(2).png) **Broken Arrow Ranch dedicates itself to accommodating all of its customers. After researching accessibility solutions, they chose UsableNet's Accessibility as a Service. ** **In this case study, you will see** - The challenges Broken Arrow Ranch, a Shopify merchant, faced with web accessibility before choosing UsableNet - Why Broken Arrow Ranch chose UsableNet as its partner for web accessibility  - Broken Arrow Ranch's commitment to web accessibility, digital inclusion, and its customers Hear from the owner of Broken Arrow Ranch, and learn how UsableNet's Accessibility as a Service can meet your needs - Read the case study now. "We built our reputation around the quality of our products, and we built our reputation around customer service. So, if there is a problem, we want to resolve it fully. We don't want to band-aid this problem. So, we were looking for solutions that would fix it right, fix it well, and fix it long-term." Chris Hughes - Owner of Broken Arrow Ranch "It seemed like UsableNet was a robust solution. It was going to provide a solution, and then it would give some ongoing support. There were many that appeared to be quick fixes and cheaper options, but I needed to be more confident that I would resolve the problem in the long term. And that's really what I wanted." Chris Hughes - Owner of Broken Arrow Ranch "You have to repair this from the inside out. You can't just put a mask over the top of your webpage and make it look accessible. You have to make a fundamental change to how your website is built, which is not difficult. It will not make your website look different. It's just not necessarily the way that you started the first time, but it's important to do. And once you've made that change, you'll see its benefits. Both from liability protection, as well as just increased customer accessibility and loyalty." Chris Hughes - Owner of Broken Arrow Ranch "As we grow and add webpages, we'll take the lessons we learned from the initial remediation and apply those to the new pages. But we will also have AQA, the audits, and UsableNet to ensure that we are compliant and don't miss anything." Chris Hughes, Owner of Broken Arrow Ranch ## Footer navigation **Sign Up** for the **UsableNet Blog** Join our mailing list to receive email notifications when we publish a new blog, infographic, whitepaper or newsletter. Stay up-to-date on our insights, the latest tech news and digital trends. [Accessibility Support](https://usablenet.com/support)| [Privacy Policy](https://usablenet.com/privacy) | [Accessibility Policy](https://usablenet.com/accessibility-statement) | [Technology Patents](https://usablenet.com/technology/patent) © UsableNet Inc. [Accessibility Support ›](https://usablenet.com/support) [Privacy Policy ›](https://usablenet.com/privacy) [Accessibility Policy ›](https://usablenet.com/accessibility-statement) [Technology Patents ›](https://usablenet.com/technology/patent) © UsableNet Inc. ![](https://dc.ads.linkedin.com/collect/?pid=172018&fmt=gif) ## Footer navigation [![UsableNet-logo](https://info.usablenet.com/hs-fs/hubfs/Logo_White%20(1).png?width=200&height=34&name=Logo_White%20(1).png "UsableNet-logo")](http://usablenet.com) ©2026 UsableNet [Accessibility Support](https://usablenet.com/support) | [Privacy Policy](https://usablenet.com/privacy) | [Accessibility Statement](https://usablenet.com/accessibility-statement) | [Diversity and Inclusion Statement](https://info.usablenet.com/diversity-and-inclusion?hsLang=en) | [Technology Patents](https://usablenet.com/technology/patent)