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THE SOLUTION
Jazzercise selected UsableNet to enable and empower their team with accessibility audit tools and services. The combination of manual testing, automation, developer tools, and support was the most cost-effective way to scale accessibility across their complex site and change cycle.
“The versatility of the AQA platform allowed us to easily scale across internal and external teams, and complete the remediation work very efficiently.” – Jeff Uyemura, Digital Manager at Jazzercise
In working with UsableNet, Jazzercise found a knowledgeable partner that was able to provide training, guidance and enable them to fix, test and report on accessibility faster, and with less overhead than other vendors.
Jazzercize used AQA to test for accessibility in each step of their process and monitor key metrics through dashboards and reporting. AQA tackles the needs of teams working on complex, dynamic environments where content and code is changing at a rapid pace.
THE RESULTS
After the first audit and with support from UsableNet’s experts, Jazzercise’s remediation resolved ~70% of the issues within the first six months.
“We’ve had tremendous success with UsableNet’s tools. Our sites are now accessible, and we’ve achieved a roughly 20% increase on our success criteria score across the board.” – Jeff Uyemura, Digital Manager at Jazzercise
Understanding how important the customer experience was to Jazzercise, UsableNet accessibility experts recommended prioritizing the issues that would have the highest impact on the user experience first. The UsableNet team also stressed to the Jazzercise team the importance of starting to define the due diligence process, so updated and new releases to the Jazzercise site wouldn’t break what had already been fixed.
“Throughout the remediation process, UsableNet has helped educate us on what the goals and expectations are to maintain ADA compliance. We have since changed our long-term processes for design and development to ensure that our web properties always remain accessible” – Jeff Uyemura, Digital Manager at Jazzercise
THE FUTURE
For Jazzercise, the long-term vision is to incorporate UsableNet’s services and tools as part of an ongoing web development plan. UsableNet’s tools make it very simple to not only identify what needs to be addressed, but also verify those issues have been resolved properly.
Managing the Website for almost 250,000 customers worldwide and keeping all digital assets accessible is a big task. But with the help of the Accessibility Experts and tools from UsableNet, Jazzercise has committed to a long- term plan of ensuring the company’s digital assets are always accessible to everyone.