Digital accessibility lawsuits are on pace to reach approximately 6,000 in 2026, according to midyear lawsuit data. Repeat claims are also a significant part of the landscape. In 2025, 1,427 lawsuits targeted companies that had already faced an ADA web accessibility claim.
So when a demand letter or lawsuit arrives, what should your company do next?
Join UsableNet and Chuck Marion, Partner at Blank Rome LLP, for a practical discussion about what companies should consider after receiving an ADA website claim.
When an ADA website claim arrives, the next steps are not always obvious.
We’ll walk through the practical considerations that come up from the time a claim arrives through the steps that follow.
What companies should do first after receiving an ADA website demand letter or lawsuit
Common mistakes to avoid when responding to a claim
Where accessibility testing and outside expertise can support the response
How remediation can factor into what happens next
What companies should consider after the immediate claim is resolved
Chief Innovation Strategist and Advisor to the UsableNet CEO
Jason is a global technology thought leader for multichannel customer engagement. He actively advises leading companies on how to extend their brands across multiple channels for all users. He has been an active member of the accessibility and usability communities since 2001, starting with leading partnerships between UsableNet, Macromedia (now Adobe), and The Nielsen Norman Group.
Partner, Blank Rome LLP
Charles (Chuck) Marion is an experienced litigator who has tried several cases to
verdict, both jury and non-jury, in federal and state courts located throughout the country, and also handled several domestic and international arbitrations. Chuck primarily focuses his practice in the areas of complex business litigation; franchise litigation and counseling; advising and defending businesses whose physical locations, websites, or mobile apps have been accused of violating the Americans
with Disabilities Act (“ADA”) and similar state and local statutes; defamation; and
intellectual-property litigation (including patent and trademark infringement cases, claims for unfair competition and breach of non-compete and/or non-solicitation agreements, and trade secret disputes). Chuck regularly writes and lectures on
these subjects.