Online restaurant accessibility means guests with disabilities can use your restaurant website and app to view menus, place orders, reserve tables, and pay. It involves proper labels, keyboard and screen reader navigation, clear focus order, and error messages that explain how to fix issues—aligned to WCAG 2.2..

Read more: How screen readers navigate websites

Use QR menu accessibility basics: provide HTML or tagged PDF menus (not images of text), clear headings, readable contrast, proper table markup for prices/options, and alt text for images. Ensure zoom works on mobile and that links/buttons are keyboard and screen-reader operable.

Read user-insights in our blog post, "Designing an Accessible Digital Menu for Your Restaurant."

Accessible reservations require labeled date pickers, time slots, guest counters, and buttons. Avoid CAPTCHA roadblocks or offer an accessible alternative. Keep focus visible, prevent focus traps in modals, and announce errors inline so guests know what to fix.

Read first-hand guest insights, Navigating Mobile Accessibility: A Restaurant Reservation Story

Focus on mobile app accessibility patterns: adequate target size for touch, consistent labels for add-to-cart and modifiers, predictable focus order after actions, and announcements for totals, discounts, and status (e.g., “order placed”). Support VoiceOver/TalkBack gestures and device font scaling.

Read more insights: Restaurant App Accessibility: A Screen Reader Experience When Menus Won’t Scroll

Yes. Kiosk accessibility includes tactile controls or accessible touchscreen targets, audio output with headphone support, operable controls without timeouts, and clear on-screen focus. Provide equivalent options if a kiosk is temporarily unusable.

Read the blog, 3 things a blind diner wishes restaurants knew about digital accessibility

If you publish them online, use accessible PDFs: real text (not images), tagged headings/lists/tables, correct reading and tab order, described images, and labeled links and form fields. Offer an HTML alternative when possible for faster updates.

Read more, Ordering Dinner from a Resort Restaurant as a Blind Guest.

For online restaurant accessibility, emphasize: focus visibility (so guests don’t “lose” their place), target size for touch, consistent help and error prevention at checkout, and accessible authentication if accounts or loyalty sign-ins are required.

Discover more about WCAG 2.2 conformance in an on-demand webinar for designers and developers. 

EN 301 549 references WCAG for web and apps. The EAA extends accessibility requirements across member states. Mapping ordering, reservations, and payment flows to WCAG helps demonstrate conformity for multinational brands.

Get your EAA questions answered in this on-demand session, The European Accessibility Act in Action: Practical Strategies for Compliance

If you need to ensure EAA compliance for your hospitality or restaurant business, download our EAA checklist.