--- title: Digital Accessibility Solutions and Services for Financial Services description: Enhance your financial services with digital accessibility solutions. Ensure compliance, improve user experience, and foster inclusion for all customers. --- - [skip to menu](https://info.usablenet.com/industries-financial-services#nav) - [skip to content](https://info.usablenet.com/industries-financial-services#main-content) - [skip to footer](https://info.usablenet.com/industries-financial-services#footer) Test the accessibility of your website for free! Try UsableNet AQA. [Test now!](https://usablenet.com/automated-accessibility-testing-tool) Close [![UsableNet home](https://info.usablenet.com/hs-fs/hubfs/SaaS%20Theme/2023%20Header%20and%20Footer/logo.png?width=429&height=62&name=logo.png)](https://usablenet.com/) - [Solutions](https://usablenet.com) ## Solutions [UsableNet Assistive](https://usablenet.com/technology/assistive-technology-services) A managed service combining experts, technology and legal support to make your website accessible [UsableNet AQA](https://usablenet.com/technology/aqa) Accessibility management and testing software for designers, developers, and testers [Accessibility Audits & Support Services](https://usablenet.com/services) Expert guidance and training to empower your team to create accessible digital experiences Explore which of our digital accessibility solutions is right for you [Watch a Demo](https://info.usablenet.com/choose-a-demo?__hstc=181257784.2243d86205d8f41e204908d6f6578263.1725908600455.1737658630173.1737669055746.199&__hssc=181257784.7.1737669055746&__hsfp=3011104808&hsLang=en) - [Resources](https://usablenet.com/resources) ## Resources - [E-books & Guides](https://usablenet.com/resources?contentType=E-books%20and%20Guides) - [Case Studies](https://usablenet.com/resources?contentType=Case%20Studies) - [Reports](https://usablenet.com/resources?contentType=Reports) - [Webinars](https://usablenet.com/resources?contentType=Webinars) - [Tools](https://usablenet.com/resources?contentType=Tools) - [All Resources](https://usablenet.com/resources) ## Essential Resources ![](https://info.usablenet.com/hs-fs/hubfs/SaaS%20Theme/2023%20Header%20and%20Footer/resources-1.png?width=100&height=100&name=resources-1.png) [ADA accessibility lawsuit tracker](https://info.usablenet.com/ada-website-compliance-lawsuit-tracker?hsLang=en) ![](https://info.usablenet.com/hs-fs/hubfs/SaaS%20Theme/2023%20Header%20and%20Footer/resources-2.png?width=100&height=100&name=resources-2.png) [Checklist: how to achieve and maintain digital accessibility](https://info.usablenet.com/digital-website-accessibility-checklist?hsLang=en) ![](https://info.usablenet.com/hs-fs/hubfs/SaaS%20Theme/2023%20Header%20and%20Footer/resources-3.png?width=100&height=100&name=resources-3.png) [Which remediation approach is right for me?](https://info.usablenet.com/website-accessibility-remediation-quiz?hsLang=en) ![](https://info.usablenet.com/hs-fs/hubfs/ADA%20Primer.png?width=100&height=100&name=ADA%20Primer.png) [A Primer on ADA and Digital Accessibility](https://info.usablenet.com/a-primer-on-ada-and-digital-accessibility?hsLang=en) The EAA is in Effect — Is Your Website Compliant? [Get Help with EN 301 549 Compliance](https://info.usablenet.com/eaa-en-301-549-compliance?hsLang=en) - [Who We Serve](https://usablenet.com/strategic-relationships) ## Industry [E-commerce and Consumer Goods](https://info.usablenet.com/e-commerce-accessibility-solutions?hsLang=en) [Food Service and Hospitality](https://info.usablenet.com/-industries-food-service-hospitality?hsLang=en) [Banking and Financial Services](https://info.usablenet.com/industries-financial-services) [Healthcare](https://info.usablenet.com/industries-healthcare?hsLang=en) [Technology and Business Services](https://info.usablenet.com/-industries-technology-and-business-services?hsLang=en) [Public Sector and Education](https://info.usablenet.com/industries-public-sector-and-education?hsLang=en) ## Compliance [Canadian Accessibility Laws](https://info.usablenet.com/compliance-canada?hsLang=en) [European Accessibility Laws](https://info.usablenet.com/eaa-en-301-549-compliance?hsLang=en) [Other International Accessibility](https://info.usablenet.com/compliance-international?hsLang=en) [United States Accessibility Laws](https://info.usablenet.com/compliance-united-states?hsLang=en) 2026 Midyear report on digital accessibility lawsuits in the US [Download Now](https://info.usablenet.com/2026-midyear-report?hsLang=en) - [Pricing](https://usablenet.com/pricing) - [Blog](https://blog.usablenet.com/?hsLang=en) - [About Us](https://usablenet.com/about-us) [Get a Demo](https://info.usablenet.com/contact?hsLang=en) Close Open Menu - Solutions ## Solutions [UsableNet Assistive](https://usablenet.com/technology/assistive-technology-services) A managed service combining experts, technology and legal support to make your website accessible [UsableNet AQA](https://usablenet.com/technology/aqa) Accessibility management and testing software for designers, developers, and testers [Accessibility Audits & Support Services](https://usablenet.com/services) Expert guidance and training to empower your team to create accessible digital experiences Which accessibility remediation approach is right for me? [Take our Quiz](https://info.usablenet.com/website-accessibility-remediation-quiz?hsLang=en) - Resources ## Resources [E-books & Guides](https://usablenet.com/resources?contentType=E-books%20and%20Guides) [Case Studies](https://usablenet.com/resources?contentType=Case%20Studies) [Reports](https://usablenet.com/resources?contentType=Reports) [Webinars](https://usablenet.com/resources?contentType=Webinars) [Tools](https://usablenet.com/resources?contentType=Tools) [All Resources](https://usablenet.com/resources) ## Essential Resources [ADA accessibility lawsuit tracker](https://info.usablenet.com/ada-website-compliance-lawsuit-tracker?__hstc=181257784.2243d86205d8f41e204908d6f6578263.1725908600455.1736198093211.1736205902814.174&__hssc=181257784.1.1736205902814&__hsfp=3011104808&hsLang=en) [Checklist: how to achieve and maintain digital accessibility](https://info.usablenet.com/digital-website-accessibility-checklist?__hstc=181257784.2243d86205d8f41e204908d6f6578263.1725908600455.1736198093211.1736205902814.174&__hssc=181257784.1.1736205902814&__hsfp=3011104808&hsLang=en) [Which remediation approach is right for me?](https://info.usablenet.com/website-accessibility-remediation-quiz?__hstc=181257784.2243d86205d8f41e204908d6f6578263.1725908600455.1736198093211.1736205902814.174&__hssc=181257784.1.1736205902814&__hsfp=3011104808&hsLang=en) [A Primer on ADA and Digital Accessibility](https://info.usablenet.com/a-primer-on-ada-and-digital-accessibility?__hstc=181257784.2243d86205d8f41e204908d6f6578263.1725908600455.1736198093211.1736205902814.174&__hssc=181257784.1.1736205902814&__hsfp=3011104808&hsLang=en) The EAA is in Effect — Is Your Website Compliant? [Get Help with EN 301 549 Compliance](https://info.usablenet.com/eaa-en-301-549-compliance?__hstc=181257784.2243d86205d8f41e204908d6f6578263.1725908600455.1736198093211.1736205902814.174&__hssc=181257784.1.1736205902814&__hsfp=3011104808&hsLang=en) - Who We Serve ## Industry [E-commerce and Consumer Goods](https://info.usablenet.com/industries-e-commerce-consumer-goods?hsLang=en) [Food Service and Hospitality](https://info.usablenet.com/-industries-food-service-hospitality?hsLang=en) [Banking and Financial Services](https://info.usablenet.com/industries-financial-services) [Healthcare](https://info.usablenet.com/industries-healthcare?hsLang=en) [Technology and Business Services](https://info.usablenet.com/-industries-technology-and-business-services?hsLang=en) [Public Sector and Education](https://info.usablenet.com/industries-public-sector-and-education?hsLang=en) ## Compliance [Canadian Accessibility Laws](https://info.usablenet.com/compliance-canada?hsLang=en) [European Accessibility Laws](https://info.usablenet.com/compliance-europe?hsLang=en) [Other International Accessibility](https://info.usablenet.com/compliance-international?hsLang=en) [United States Accessibility Laws](https://info.usablenet.com/compliance-united-states?hsLang=en) 2026 Midyear report on digital accessibility lawsuits in the US [Download Now](https://info.usablenet.com/2026-midyear-report?hsLang=en) - [Pricing](https://usablenet.com/pricing) - [Blog](https://blog.usablenet.com/?hsLang=en) - [About Us](https://usablenet.com/about-us) [Get a Demo](https://info.usablenet.com/contact?hsLang=en) ![](https://info.usablenet.com/hubfs/Financial%20Services%20Header.png) # Accessibility Solutions for Banking and Financial Services In the financial services industry, digital accessibility creates a seamless, inclusive banking experience for everyone. Embracing accessibility enhances the user experience and positions your financial organization as a leader in equity and inclusion. [Speak with an expert](https://calendly.com/usablenet-accessibility/introduction)   ## Trusted by Financial Service Leaders for Accessibility ![Transunion](https://info.usablenet.com/hs-fs/hubfs/Clients%20We%20Serve%20Logos/Financial%20Services/TransUnion.png?width=400&height=400&name=TransUnion.png) ![Ascensus](https://info.usablenet.com/hs-fs/hubfs/Clients%20We%20Serve%20Logos/Financial%20Services/Ascensus.png?width=400&height=400&name=Ascensus.png) ![Capital Group](https://info.usablenet.com/hs-fs/hubfs/Clients%20We%20Serve%20Logos/Financial%20Services/Capital%20Group.png?width=400&height=400&name=Capital%20Group.png) ![EastWest Bank](https://info.usablenet.com/hs-fs/hubfs/Clients%20We%20Serve%20Logos/Financial%20Services/EastWest%20Bank.png?width=400&height=400&name=EastWest%20Bank.png) ![Western & Southern Financial Group](https://info.usablenet.com/hs-fs/hubfs/Clients%20We%20Serve%20Logos/Financial%20Services/Western%20and%20Southern%20Financial%20Group.png?width=400&height=400&name=Western%20and%20Southern%20Financial%20Group.png) ![Financial Services 2](https://info.usablenet.com/hubfs/Financial%20Services%202.png) ## Why is Accessibility Important? Websites and mobile apps in the financial services industry are highly sophisticated, featuring advanced security, transactional capabilities, integrations, and other complex functionalities that demand constant maintenance. With over two-thirds of U.S. adults relying on digital banking, inaccessible digital experiences risk alienating customers, stalling growth, and eroding trust. Compliance with digital accessibility laws, such as the Americans with Disabilities Act (ADA) and the European Accessibility Act (EAA), reduces reputational harm from expensive lawsuits and regulatory actions.    ![Cover of Best Practices in Digital Accessibility For the Financial Services Industry](https://info.usablenet.com/hubfs/Best%20Practices%20in%20Digital%20Accessibility%20For%20the%20Financial%20Services%20Industry%20Cover.png) ## **Best Practices in Digital Accessibility for the Financial Services Industry** With the rise of digital banking, approximately two-thirds of U.S. adults now depend on online platforms—websites and apps—to manage their finances. Digital accessibility impacts financial institutions ranging from large, internationally recognized banks to small local credit unions and independent financing groups. Given the growing reliance on digital financial services, it's crucial for businesses in this sector to ensure their websites and apps are fully accessible. The urgency is heightened with the upcoming enforcement of the European Accessibility Act (EAA), which will take effect in 2025. This whitepaper explores the reasons behind the high number of ADA-related digital lawsuits faced by financial service providers, analyzing the issue from a legal and technical standpoint. **[Read the Whitepaper](https://info.usablenet.com/est-practices-in-digital-accessibility-for-the-financial-services-industry?hsLang=en)**   ![550x450](https://info.usablenet.com/hubfs/Individual%20Service%20Page%20Template%20Assets/Two-Coworkers.jpg) ## Return on Investment (ROI) of Accessibility for Financial Services Globally, over 1.6 billion people live with disabilities, representing a market with more than $18 trillion in spending power. In the U.S. alone, the economic burden of vision loss is estimated at $134.2 billion annually, encompassing both direct and indirect costs. Accessible platforms enable businesses to tap into this vast market, driving growth and fostering inclusion. Beyond market expansion, accessibility also strengthens customer loyalty. Studies show that 60% of retailers that provide digital accessibility features report increased customer loyalty. Research indicates that companies leading in disability inclusion drive more revenue, net income, and profit than their peers.  [![Book a quick review](https://no-cache.hubspot.com/cta/default/3280432/d1aee2ba-6cb6-46ac-83a6-adeccca7ac64.png)](https://cta-redirect.hubspot.com/cta/redirect/3280432/d1aee2ba-6cb6-46ac-83a6-adeccca7ac64)  ## **Why Choose UsableNet as Your Accessibility Partner?**     ![](https://info.usablenet.com/hubfs/Individual%20Service%20Page%20Template%20Assets/040-monitor.svg) ### **Comprehensive Accessibility Expertise** At UsableNet, we understand financial institutions' unique challenges in achieving accessibility. Whether it's balancing regulatory compliance or addressing complex workflows, we provide tailored solutions that align with your needs. Our team simplifies the process, helping you tackle challenges like conforming with WCAG across websites, apps and other digital touchpoints. ![](https://info.usablenet.com/hubfs/Individual%20Service%20Page%20Template%20Assets/029-responsive-2.svg) ### **Empathy for Your Team's Challenges** We understand that accessibility can feel overwhelming, especially for financial services businesses managing sophisticated websites and mobile apps that demand high-level security, advanced functionality, and continuous upkeep. With limited resources and tight deadlines, the challenge is real—but that's where we come in. We minimize the burden on your team around complex accessibility tasks, enabling you to deliver accessible, secure, and seamless experiences for all your customers. ![](https://info.usablenet.com/hubfs/Custom%20Icons/User%20Testing/User-testing-Icon-2.svg) ### **Proactive Compliance Maintenance** Accessibility is an ongoing journey, not a one-time fix. We combine [automated and manual testing](https://info.usablenet.com/digital-accessibility-support-services/ada-monitoring?hsLang=en) to address accessibility issues effectively across all digital properties, ensuring compliance today and preparing for future updates. ![](https://info.usablenet.com/hubfs/Custom%20Icons/Mobile%20App%20Accessibility%20Audits/Mobile-Accessibility-Audits-Icon-3.svg) ### **Seamless Integration into Workflows** Our solutions work seamlessly with your existing processes. Whether fully managed with UsableNet Assistive or empowering your in-house teams with AQA and AaaS, we prioritize ease of integration, so accessibility becomes a natural part of your workflow. ![](https://info.usablenet.com/hubfs/Custom%20Icons/Website%20Accessibility%20Audits/ADA-Website-Compliance-Icon-4.svg) ### **Future-Ready Solutions** Prepare for evolving standards with solutions that adapt as accessibility guidelines change. From WCAG 2.2 readiness to EAA compliance, our approaches helps you stay ahead and maintain inclusive experiences for all of your customers. ![](https://info.usablenet.com/hubfs/Custom%20Icons/Mobile%20App%20Accessibility%20Audits/Mobile-Accessibility-Audits-Icon-2.svg) ### **Trusted by Industry Leaders** Leading organizations like Capital Group rely on UsableNet to deliver accessible, compliant digital experiences. Join them in achieving accessibility success while building a stronger, more inclusive brand. ## **Banking & Financial Services Accessibility: Guides and First-Person Insights** Explore first-person perspectives and practical fixes for online and mobile banking accessibility [Banking When Blind: The Importance of App and Web Accessibility Real-world look at four common banking tasks from a blind customer’s perspective and what good online banking accessibility looks like across web and mobile—clear labels, consistent focus, and screen reader announcements that match user intent. Read More](https://blog.usablenet.com/banking-when-blind-the-importance-of-app-and-web-accessibility?hsLang=en) ### [Common challenges I face when banking online as a blind customer Read More](https://blog.usablenet.com/common-challenges-i-face-when-banking-online-as-a-blind-customer?hsLang=en) ### [Enhancing Mobile Banking Accessibility for Screen Readers Read More](https://blog.usablenet.com/enhancing-mobile-banking-accessibility-for-screen-readers?hsLang=en) ### [Insights from a Blind User: Online Banking Accessibility Read More](https://blog.usablenet.com/banking-online-while-blind-3-best-practices-for-web-accessibility?hsLang=en) ## **Banking and Financial Services Accessibility FAQs** Question Are banks and financial services required to make websites and apps accessible? Yes. Public-facing banking experiences (pre-login pages, account opening, loan apps) should be accessible under the ADA. While no specific technical standard is mandated for private businesses, teams commonly align to WCAG to demonstrate accessibility and reduce risk Question Which WCAG 2.2 updates matter most for online banking? Focus visibility (2.4.11/2.4.12), keyboard access, target size (2.5.8), and accessible authentication (3.3.8/3.3.9). These directly affect login, MFA, transfers, bill pay, and disputes—areas that drive complaints when labels/announcements are missing or focus is lost. [Watch an on-demand webinar for Developers and Designers to understand WCAG .2.2 here. ](https://info.usablenet.com/webinar-registration-mastering-wcag-2.2-for-devs-and-designers?hsLang=en) Question How do we make MFA, CAPTCHA, and fraud-prevention steps accessible without weakening security? Offer at least one path that avoids puzzle-solving or memory tests. Allow copy-paste/auto-fill and support device prompts, passkeys/WebAuthn, or one-time codes. If a CAPTCHA is required, provide an accessible, non-puzzle alternative with clear instructions. Question Do statements, disclosures, and forms (PDFs) have to be accessible? Yes. PDFs for statements, rate sheets, and disclosures should be tagged, follow logical reading/tab order, use real text (not images), and include labeled fields/links so they work with screen readers and keyboard navigation. Question (If you serve the EU) How does this tie to EN 301 549 and the EAA? EN 301 549 references WCAG for web and apps; the EAA brings requirements across EU member states. Mapping banking journeys to WCAG supports EAA readiness. [Review our guide on the European Accessibility Act here. ](https://info.usablenet.com/european-accessibility-act-eaa?hsLang=en) ![](https://info.usablenet.com/hubfs/Individual%20Service%20Page%20Template%20Assets/Accessibile%20User.png) ## **Where Teams See the Biggest Gains** **Marketing pages:** product details, rates, disclosures, and calculators are clear and readable. **Account opening:** identity checks, document upload, and status updates work with keyboard and screen readers. **Sign-in and security:** MFA and passkeys offer multiple accessible options with clear recovery paths. **Money movement:** transfers and bill pay support table navigation, sorting, and unmissable confirmations. **Cards and disputes:** forms, evidence upload, and step indicators are announced and easy to follow. **Statements and notices:** PDFs are tagged, and accessible HTML or CSV alternatives are available. **Support and chat:** virtual agents and chat tools work by keyboard and provide transcripts. **Third-party tools:** vendors meet standards and are tested end-to-end before each release. ## Create an Inclusive Digital Banking Experience Find the right accessibility approach for your financial services company and prepare for EAA compliance. [Schedule a Consultation](https://calendly.com/usablenet-accessibility/introduction) ## Page Footer ### Have a question? **Contact Us** [Book a Consultation](https://calendly.com/usablenet-accessibility/introduction?month=2025-02) [Watch a Demo](https://info.usablenet.com/choose-a-demo?hsLang=en) ### Solutions - [UsableNet Assistive](https://usablenet.com/technology/assistive-technology-services) - [UsableNet AQA](https://usablenet.com/technology/aqa) - [Accessibility Audit & Support Services](https://usablenet.com/services) - [Pricing and Plans](https://usablenet.com/pricing) ### Resource Library - [Blog](https://blog.usablenet.com/?hsLang=en) - [E-Books](https://usablenet.com/resources?contentType=E-books%20and%20Guides) - [Case Studies](https://usablenet.com/resources?contentType=Case%20Studies) - [Reports](https://usablenet.com/resources?contentType=Reports) - [Test your website for accessibility](https://usablenet.com/automated-accessibility-testing-tool) - [ADA Monthly Lawsuit Tracker](https://info.usablenet.com/ada-website-compliance-lawsuit-tracker?hsLang=en) - [Webinars](https://usablenet.com/resources?contentType=Webinars) - [All Resources](https://usablenet.com/resources?all=true) ### Who We Serve - [Public Sector and Education](https://info.usablenet.com/industries-public-sector-and-education?hsLang=en) - [Banking and Financial Services](https://info.usablenet.com/industries-financial-services) - [E-commerce and Consumer Goods](https://info.usablenet.com/industries-e-commerce-consumer-goods?hsLang=en) - [Food Service and Hospitality](https://info.usablenet.com/-industries-food-service-hospitality?hsLang=en) - [Healthcare](https://info.usablenet.com/industries-healthcare?hsLang=en) - [Technology and Business Services](https://info.usablenet.com/-industries-technology-and-business-services?hsLang=en) ### Compliance - [European Accessibility Laws](https://info.usablenet.com/compliance-europe?hsLang=en) - [United States Accessibility Laws](https://info.usablenet.com/compliance-united-states?hsLang=en) ### Company - [About Us](https://usablenet.com/about-us) - [LLM Resources](https://usablenet.com/for-ai-assistants) [Accessibility Support](https://info.usablenet.com/support?hsLang=en)| [Privacy Policy](https://info.usablenet.com/privacy?hsLang=en)| [Accessibility Statement](https://info.usablenet.com/accessibility-statement?hsLang=en)| [Diversity and Inclusion Statement](https://info.usablenet.com/diversity-and-inclusion?hsLang=en)| Accessibility Status | [Technology Patents](https://info.usablenet.com/technology/patent?hsLang=en) ## **Sign Up** for the **UsableNet Blog** Join our mailing list to receive email notifications when we publish a new blog, infographic, whitepaper or newsletter. Stay up-to-date on our insights, the latest tech news and digital trends. ![International Association of Accessibility Professionals logo](https://info.usablenet.com/hs-fs/hubfs/SaaS%20Theme/2023%20Header%20and%20Footer/IAAP-logo.png?width=150&height=81&name=IAAP-logo.png) © 2026 UsableNet Inc. ![International Association of Accessibility Professionals logo](https://info.usablenet.com/hs-fs/hubfs/SaaS%20Theme/2023%20Header%20and%20Footer/IAAP-logo.png?width=150&height=81&name=IAAP-logo.png) © 2026 UsableNet Inc. ```json { "@context" : "https://schema.org", "@type" : "FAQPage", "mainEntity" : [ { "@type" : "Question", "acceptedAnswer" : { "@type" : "Answer", "text" : "Yes. Public-facing banking experiences (pre-login pages, account opening, loan apps) should be accessible under the ADA. 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